Frequently Asked Questions (FAQs)

1. What payment methods do you accept?

At Olliri, we accept a variety of secure payment options, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover, Diner's Club)
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay

2. What is your shipping policy?

Processing & Shipping Time:

  • Order Processing: Orders are processed within 1-2 business days (Monday to Friday).
  • Shipping Time: Shipping takes 3-5 business days (Monday to Friday) after processing, depending on your location.

We use trusted couriers like DHL, UPS, and FedEx to ensure safe delivery.

Shipping Costs:

  • Free Shipping: Free shipping is available on all orders within our service regions.
  • Outside Service Regions: Please contact us at support@olliri.com for shipping costs.

3. What is your return policy?

Eligibility:

  • Items must be in new, unused condition with all original packaging and tags.
  • Returns must be initiated within 30 days of the purchase date.

How to Return:

  • Contact us at support@olliri.com to request a downloadable return label.
  • Returns are free of charge with the provided return label.

Return Address:
25 Wood Street, Toronto, Ontario M4Y 2P9, Canada

If your item is defective, does not match the description, or is incorrect, contact us within 48 hours of receiving your order for assistance.

4. Can I exchange an item?

Yes! We accept exchanges for products in new, unused condition within 30 days of purchase.

  • Email us at support@olliri.com with details of the item you want to exchange and the replacement item.
  • Exchanges are processed free of charge.

5. Can I cancel my order?

Yes, orders can be canceled within 24 hours of purchase.

6. What is your refund policy?

Refund Processing Time:

  • Refunds are processed within 10 days of receiving and inspecting the returned item.
  • A confirmation email will be sent once the refund has been processed.
  • Refunds will be credited back to your original payment method.

For further assistance, reach out to us at support@olliri.com. We’re here to help!