Cancellation Policy
Cancellation before payment
If your order has not yet been paid for, you may cancel it at any time. Orders can be cancelled as long as they have not been shipped.
Cancellation after payment
If payment has already been completed and you wish to cancel your order, please contact our customer service team as soon as possible so we can assist you.
Once an order has been shipped, cancellations are no longer accepted. Additionally, once production has begun, we cannot guarantee that an order can be cancelled or modified.
Custom or specialty items cannot be cancelled once production has started. These products are made specifically to order and are not kept in stock.
If cancellation is not possible, we may offer an alternative option or solution based on your original order, when applicable.
Refunds for Cancellations
If you cancel your order within 24 hours of receiving payment confirmation, you will receive a full refund.
If you cancel your order more than 24 hours after payment confirmation, a partial refund will be issued. This refund includes the full shipping cost and 20 percent of the product price.
Any deductions are applied to cover restocking expenses and payment processing fees.
Return Policy
Return Timeframe
To be eligible for a return, items must be sent back within 45 days of receiving your order. Unfortunately, returns requested after 45 days cannot be accepted for a refund or exchange.
Return Shipping Costs
If your item arrives damaged, faulty, or incorrect, we will cover the return shipping costs. If your order is lost during transit, we will resend the item if it is available. If the item is out of stock, a refund will be issued.
If you ordered the wrong item, the item does not fit, or you no longer want the product, you may return it at your own expense. In these cases, the return shipping cost will be deducted from your refund.
- Non-Returnable Items
- The following items are not eligible for return:
- Clearance items
- Gift cards
- Personalized or custom items
- Items that have been assembled
- Items marked as non-returnable on the product page
- Open box items
How to Return an Item
To initiate a return, please email us within 7 days of receiving your order to request a return authorization. Returns sent without prior approval cannot be processed, as we will not be able to match them to your account.
Once your return request is approved, we will provide you with a return label and return address. Please note that this return address may differ from our business or shipping address.
Returned items must be unused, undamaged, and in their original packaging. Please send the package back promptly and email us the tracking number once shipped.
Note:
If a return request is not approved, or if an item is returned in a condition we consider unacceptable, we reserve the right to deny a refund.
Please keep all original packaging materials and shipping documents, as they may be required to process your return efficiently.
To speed up processing, email us a copy of your shipping receipt along with the tracking number after sending the return.
To avoid high import duties on return shipments, we recommend not using express carriers such as DHL, UPS, TNT, or FedEx.
We also advise against refusing delivery due to customs duties or taxes. If a parcel is refused, you will be responsible for all associated return costs.
Refund Policy
Once your return has been received and inspected, we will notify you by email to confirm receipt and inform you whether your refund has been approved or rejected. If approved, the refund will be processed to your original payment method.
Refund Processing Times
For gift card or store credit refunds, your account will be credited within 1 business day after we are notified that the item has been returned.
For credit card payments, refunds are initiated after you notify us that the item has been shipped back. Most banks take 5 to 10 business days to process refunds.
Please allow up to 14 days for return processing if an alternative refund method is required.
Late or Missing Refunds
If you have not received your refund, please check your bank account again. Then contact your credit card provider, as posting times may vary. You may also need to contact your bank for additional processing time.
If you have completed these steps and still have not received your refund, please contact us at support@olliri.com.
Sale Items
Only items purchased at regular price are eligible for refunds. Sale items are non-refundable.
Exchanges
Exchanges are only available for items that are defective or damaged. If you need to exchange an item for the same product, please contact us at support@olliri.com
for assistance.
Gifts
If an item was marked as a gift and shipped directly to you, you will receive store credit equal to the value of the returned item once it is received.
If the item was not marked as a gift, or was shipped to the purchaser first, the refund will be issued to the original purchaser.
Final Note
For returns valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.
